Virtual Assistance Team Lead

at Takeda
Published July 24, 2022
Location Lexington, MA
Category Default  
Job Type Full-time  


About the role:

At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company. To do this, we empower our people to accomplish their potential through life-changing work. Join Takeda as a Virtual Assistant Team Lead where you will be an important contributor to our inspiring, bold mission. You will also be the leader of the Virtual Assistant service line, you will guide the design and execution of a team delivering intelligent automation to 60,000 users. You are empowered to influence and lead enterprise digital teams, IT leadership, and business partners to maximize the use of this scalable enterprise service built upon the Microsoft collaboration and business application platform. As part of the Digital Product team, you will report to Head of Digital Product & DevOps.

How you will contribute:

  • Lead the delivery of Virtual Assistants service built on Microsoft Power Virtual Agent and Bot Framework Composer
  • Manage main relationships with partners to surface and achieve business opportunities and outcomes.
  • Use your extensive background Microsoft technology to lead the development of multiple product strategies, long-term roadmaps and lead the product priority-setting of capabilities and features in response to our needs.
  • Proactively maintain product-related end-to-end customer/business experiences and influence relevant partners to support and deliver successful product releases.
  • Prioritize the backlog and investments to increase time savings and employee satisfaction across the enterprise to maximize Value.


  • Engage and align with business stakeholders and IT on current business plans, strategies, and future opportunities and developments, providing product recommendations to build a pipeline of meaningful releases.
  • Manage and influence key stakeholders across business and technology, to develop and convey product vision.
  • Ensure and drive the development of a product vision, strategy and roadmap in light of key stakeholders’ capability and features needs.
  • Maintain- and serve as the communicator- of the product vision.
  • Use broad knowledge of IT, new and established technology developments, and consultation with key players to enhance products, define products, develop prototypes, and develop a roadmap for ongoing and new product developments.
  • Lead and guide the development of products by using persuasion and negotiating skills to reach an agreement on approach, development, and implementation.
  • Lead and manage the Product Life Cycle(s) for the business, by translating potential pipeline products to an agile development project, work closely with development teams to create new business product releases focusing on additional and/or new functionality, product simplification, and increase transparency.
  • Drive the product planning fitting in long-term roadmaps and aligned with short-term release plans.
  • Drive prioritization of the product backlog to keep agile teams unblocked and aligned.
  • Participate and lead the gathering of research to identify articulated and non-articulated product needs.
  • Closely monitor product portfolios and business composition, gather relevant data (especially in product direction/roadmap from Microsoft) to continuously gain new insight and adjust roadmaps.
  • Manage and take responsibility for the sustainability of the end-to-end customer experience of products developed.
  • Estimate approximate workload requirements and timeline predictions for several to many professionals and continuously monitor and prioritize product developments and workflow and capacity to deliver the most value to users.
  • Communicate issues and successes up and down in project groups, IT, and the business.
  • Oversee and manage product budgets established in consultation with stakeholders by balancing resources, vision development, and prototyping. Sustain product teams to deliver and maintain the product.
  • Continually monitor and refine the product and lead and influence the performing service management and expert opportunities to optimize the user experiences.
  • Lead testing processes to ensure product quality
  • Lead organizational change management (OCM) and documentation about products to ensure business readiness for product releases/evolution.


  • Strategic Planning and Thinking - Develops product strategies, vision, and roadmaps that align with the product line, architecture, and technology direction and are consistent with enterprise priorities.
  • Act as service owner and business partner responsible for the delivery of Virtual Assistant which is used by every Takeda employee and contractor to improve focus on our patients and reduce friction via automation
  • Deep technical understanding of modern SharePoint platforms and development including but not limited to Power Platform, Dataverse, Power Virtual Agents, SharePoint framework and Microsoft Azure. Can act as a power user of the platform and can demo, evangelize and drive product direction.
  • Responsible for continuous service improvement, contracts, and financials of running the service
  • More than 10 years' experience in SharePoint with at least 3 years experience in modern experiences in Office 365a and Power Platform


Technical/Functional (Line) Expertise

  • Understands the language the product teams use to conduct the business of the team and is conversant with the tools and techniques required to communicate with and send work to a team.
  • Ability to operate within — the domains of any core technologies that the product requires to deliver capabilities (artificial intelligence or machine learning, for example) if required
  • Is effective in business language to technical language as needed to bridge the gap between business and technical professionals engaged in the full product value stream
  • Understands the business processes supported by the product and is able to communicate with the relevant stakeholders.


  • Drive the selection and hiring of upskilled talent across and outside the organization to drive renewal and optimization
  • Foster and monitor both a customer centric and innovation culture across the team
  • Create a culture of agility, performance, and value in technology services

Decision-making and Autonomy

  • Assist team subject-matter experts to architect and deliver solutions based on roadmap execution or business requirements.
  • As necessary, manage development teams in the design and development of solutions
  • Define the roadmap in conjunction with the Digital Workplace leadership and platform SMEs.
  • Autonomy to decide how/where existing resources are allocated to deliver on commitments. Work with leadership to advocate for additional resources (headcount, contractors, budget, time) as required.
  • Expert in directing multiple projects simultaneously and the resilience to respond quickly in a fast paced environment. Decision authority to allocate existing resources (people, budget, time) as needed. Ability to evaluate and recommend the right technology platforms and software products to solve business problems.


  • Stay on top of new trends in the industry and understand how these new technologies may be applied to the product roadmap.
  • Willing to take risks while championing new ideas in the interest of improving the end user experience.
  • Ability to develop and articulate a technology vision to inspire others to endorse and support the implementation of the proposed solution or technology.
  • Cutting edge knowledge of the technologies in scope for the role.


  • Is effective at conveying the platform vision and other messages requiring action, in a way that brings people on board with the vision and builds their enthusiasm about fulfilling it
  • Willing to take risks while championing new ideas in the interest of improving the end user experience.

Minimum Requirements/Qualifications:

  • Bachelor degree or equivalent
  • 10 years or more of relevant professional experience with SharePoint, and Microsoft Development Technologies.
  • 4+ years of experience as a senior product owner or digital lead designing automation solutions
  • 6 years of more experience leading IT projects in SCRUM / Lean / Kanban methodology
  • Must have not only good ideas but experience in complex organizations
  • Understanding and experience with the capabilities of SharePoint Framework.


  • Understand and experience with PowerBI and SSAS to create dashboards and KPIs to monitor user behavior
  • Experience with data-driven product design using telemetry to drive product decisions
  • Focus on continuous improvement and experience with change management and internal communications
  • Ability to influence
  • Professional in-depth knowledge of product management in the pharmaceutical industry.
  • Experience in stakeholder relationship management. Influential in orchestrating key stakeholders and product teams to turn product vision into reality.
  • Excellent oral and written communication skills, business acumen, and enterprise knowledge.
  • Understand design thinking and can explain and convince stakeholders.
  • Work with virtual/agile teams in different locations, aligning and adapting different work, culture, and communication styles.
  • Extensive Internet Project management experience.
  • Familiarity working in a lean and agile software delivery team is preferred.
  • Is an accomplished practitioner of design thinking, with a proven track record of developing and exploiting deep customer insights.
  • Experience with the design and development of pharmaceutical life science products.
  • Able to think out of the box and convince stakeholders.