Senior Customer Experience Representative

at Hire Excellence, Inc
Location Buffalo Grove, IL
Date Posted June 9, 2021
Category Default
Job Type Full-time

Description

World Leading Manufacturer in search of an experienced Senior Customer Experience Representative for a high volume, fast paced position in order management.

This role is responsible for maintaining large key accounts ensuring proper deliveries, and processing a high volume of orders in SAP.

We offer a competitive compensation plan and amazing benefits including an annual bonus, medical, dental, vision, PTO/vacation time, bonus, 401k match and a COMPANY FUNDED PENSION PLAN!

Senior Customer Experience Representative responsibilities:

· Verify, enter and process detailed customer orders in SAP.

· Prepare sales reports in Excel.

· Monitor and verify status of customer orders.

· Create purchase orders and match to invoices.

· Research pricing, invoicing and shipping issues.

· Quote lead times, verify and track shipments.

· Support outside sales force and resolve outstanding issues.

· Maintain customer relationships.

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