Remote Client Success Manager

at Array
Location Springfield, MA
Date Posted September 5, 2021
Category Default
Job Type Full-time

Description

Array is revolutionizing how businesses leverage and enhance consumer data. Our platform (APIs, components, and rules engine) enables innovative companies and developers to seamlessly integrate credit and identity data into their apps, websites or workflows. Founded by serial entrepreneurs (with several exits), we’ve been nearly doubling revenue monthly. We’re looking for passionate and creative teammates to help us scale and supercharge the company. If you’re looking for autonomy, impact, and cutting-edge FinTech, we’d love to hear from you. Though fully remote, our team is the foundation of our success. We strive for diverse backgrounds, opinions, and approaches. We encourage respectful dissent, digging for the truth, so that we can deliver the best product for our clients and users. Continuous improvement, experimentation, and a clear mission stretch us individually and together.

We’re looking for passionate and creative Client Success Manager to help us scale and supercharge the company. If you’re looking for autonomy, impact and cutting-edge FinTech, we’d love to hear from you. The Client Success Manager (CSM) is responsible for supporting, facilitating, and implementing a seamless client onboarding while supporting a strong sense of partnership between the company and its clients. This is a full remote position in the US.

Responsibilities:

  • Own, manage, and optimize client experience post-sale, including onboarding and relationship management.
  • Ensure client relationships are progressing in a positive and timely manner while maintaining open lines of communication.
  • Proactively communicate about onboarding challenges internally while continuously improving the process   
  • Assist clients in aligning, tracking, and achieving their desired goals and objectives.
  • Design and execute usage, retention, and upsell opportunities.
  • Assist in the optimization and automation of the onboarding playbook.
  • Perform other related duties as assigned.

Job requirements:

  • Excellent written and verbal communication skills.
  • Excellent organizational skills and attention to detail.
  • Strong problem solving, analytical skills, and skills.
  • Technical experience a huge plus.
  • Confidence and professionalism when communicating with client stakeholders at all levels of the organization.
  • Thorough understanding of SaaS, FinTech, and platform products.
  • Ability to thrive in the fast-paced, dynamic environment of a collaborative start-up.
  • Excellent time management skills with a proven ability to meet deadlines.
  • 4+ years of applicable experience in customer success, technical support or account management. Onboarding experience a plus.

Great products and great ideas don't happen by accident. Our goal is to grow through the recruitment of truly exceptional people, and we appreciate your application. Teamwork is the foundation of our success, and we look forward to getting to know more about you! Thank you again for considering Array—have an innovative day!

Best,
The Array Recruiting Team

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