Job Description

The Product Information Training Analyst will be an integral support member for our Customer Facing Systems team. As the primary point of contact, this team member will be responsible for a seamless onboarding experience while supporting vendor training and onboarding for item set up and product data. Responsible for (leading) overall onboarding strategy and troubleshooting/resolution of vendor issues.  They will also act as a liaison for internal cross-functional teams. Must demonstrate consistent attention to detail, strong organizational skills, time management and the ability to work effectively within a team. 

Job Duties

• Responsible for synchronizing and coordinating with internal and external business teams to fully onboard and maintain vendor relationship
• Responsible for troubleshooting Supplier issues regarding onboarding and own to the point of resolution
• Serves as a subject  matter expert of functionality of vendor data portal and Advance product data requirements.
• Maintain vendor contact information for all areas of customer facing systems
• Deliver subject matter specific micro-learning sessions to vendor community
• Owns documentation of process and communication of updates to portal users
• Escalated systematic issues within vendor portal to IT teams and assist in testing
• Maintain open communication with merchant team in order to escalate training opportunities and learn of potential new suppliers
• Owns systematic internal set up to ensure proper flow of product data into AAP systems

Other Responsibilities

• Must be able to work in a fast paced environment and multi-task while having attention to detail
• Excellent organizational and interpersonal skills are required. Must have the ability to communicate promptly, professionally, clearly in person and via written correspondence

Qualifications

• Training experience preferred
• Customer service experience
• Experience in automotive industry preferred
• 1-2 years relevant experience

Skills

• Proficiency with Microsoft Outlook and Office Suite including Access
• Microsoft Teams
• WebEx or other conference call applications
• Process analysis and improvement skills
• Salesforce
• Effective interpersonal communication skills
• Attention to detail