Virtual Reality Jobs - Customer Service Representative - Work at Home, 10132

at Arise Virtual Solutions Inc.
Location Chicago, IL
Date Posted August 3, 2018
Category Default
Job Type Contractor

Description

Leverage your experience and understanding of tax preparation with your customer service and tech support skills to provide support for Intuit’s Proconnect Lacerte Software , America’s leading online tax preparation software for large tax preparation firms. 

Earn Extra Money This Tax Season! Start Your Own Home-Based Customer Support Business!

Register to use the Arise Platform, and have the freedom to be your own boss!

Benefits of registering to use the Arise Platform:

  • Be your own boss, and work from home
  • Schedule your work around your life, not the other way around
  • Extra money for vacation or bills
  • Supplement your income or escape the 9-to-5

A day in the life providing service for Intuit’s Proconnect Lacerte Software:

  • Provide high end, white glove support to very large CPA firms who do personal taxes for their clients.
  • Interact with Lacerte users via phone, responding to customer service questions and/or renewal questions.
  • Research, analyze and determine an appropriate course of action for Lacerte customers; recommend additional services and add-ons as applicable.
  • Be a positive representative for Intuit and the Lacerte Group; take a caring and empathetic approach to customer interactions.
  • Articulate how to use the Lacerte software product accurately and efficiently resolve customer inquiries on the first contact.
  • Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve inquires.
  • Offer analytical and organized resolutions and find a sense of enjoyment in troubleshooting, critical thinking, and problem-solving.
  • Secure the firm’s commitment to renew the software

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